Expert Insights: 20 Tech Leaders Share Lessons From Difficult Projects

The old saying “measure twice, cut once” applies so heavily to tech projects. I’ve learned over and over that if the survey, planning and pilots don’t go well, you need to do them over again. If the customer thinks the timing and costs are going to be problems, wait until they see what comes of a poorly executed rollout! Variables and variations are fatal to a tech project.

~ Tom Roberto

 

See the full article here, on Forbes.

16 Effective Ways To Turn An SLA Strategy Into An XLA Strategy

Nothing is more important than the human experience—HX—of a project. When problems occur, end users don’t care about downtime, the reasons for failure or the loopholes every service contract inherently carries. If you focus on the experience of failure, you’ll find that uptime is the least important aspect. It’s all about recovery. Creative methods that help a client regain control of their business mean so much more.

~ Tom Roberto

 

See the full article here, on Forbes.

16 Industry Experts Share Best Practices For IT Project Management

Quick cutover is paramount. Loose ends and resistance to change foster festering issues and a lack of completion. When a cutover or deployment is quick and swift, users are forced to make changes, and it allows tracking to a “done” state, which then allows for day-2 support. IT projects are too often treated as “special.” The reality is that they should be treated like any other project with a deadline.

~ Tom Roberto

 

See the full article here, on Forbes.

Bridge The Tech Design Divide: 14 Ways To Deal With Conflicting Project Goals

When planning, there’s near-term, long-term and bleeding-edge goals. I’ve always applied the 80% rule to near-term goals. If there’s a conflict on which features or products should get the lion’s share of capital and time, it should be useful and/or asked for by 80% of users. Many really great things are developed and never see success because too few users know how to use them.

~ Tom Roberto

 

See the full article here, on Forbes.