13 Bad Practices That Create IT Bottlenecks

Far too often, the workflow is overlooked in an organization. Following the flow of information from the beginning to the end leads to understanding where complexities are hiding and where bottlenecks in process and access live. IT folks either create bottlenecks in this workflow because of ignorance or reduce bottlenecks because they focus on workflow and how to simplify it for each business unit.

~ Tom Roberto


See the full article here, on Forbes.

15 Tips For Tracking And Correcting Your Company’s Tech Issues And Bugs

I’m a huge proponent of using Kanban boards to track active development efforts. They are clean, effective and allow for easy tracking of bugs and responsibilities. Beyond development, project tracking and ticketing systems like Jira or OTRS are must-haves. Ticketing issues and having a process is key to ensuring problems and bugs are addressed. Anything with reporting helps long term.

~ Tom Roberto


See the full article here, on Forbes.

The Charismatic Leader isn’t the most Sympathetic

Charisma is a powerful thing. It’s been described as someone who possesses a virtue that sets them apart; someone who is treated as endowed with specifically exceptional powers or qualities. Today charismatic leadership is sought after to challenge the traditional bureaucracy within an organization. Transformative moments in business will typically come from the charismatic, and not from those appointed to positions of leadership.

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What Epic Leaders Don’t Want To Tell You…

A cardinal sin in management is thinking your leadership comes from your intelligence. Great people, in leadership roles, fall flat on their face because they think their education or experience will result in great leadership. This is furthest from the truth. Great leadership isn’t bound to smarts, salary or experience. Great leadership is a skill; and just like parenting, it can be learned and exercised. Continue reading “What Epic Leaders Don’t Want To Tell You…”

Empathy in a Digital Age

In world of Facebook feeds, Snapchats, big data and analytics, your needs are furthest from focus. Today’s technology has made humans more efficient than any living creator before us. We can communicate at the speed of light and share knowledge spanning generations. You’d think with all this processing power, we’d have the understanding and tools to empower anyone to realize success. Yet when you look around, all you’ll see is negativity, de-personalization and the stripping of everything that makes us human.

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State of the Net 2018

I’ve spoken to the some of the best and brightest in the connectivity market over the last quarter.  In hearing their ideas on trends, business opportunities and what clients are asking for; there is a clear direction the US is headed for over the next 3 years.  I will be writing about SD-WAN, CDN’s and MVNOs over the next few articles.  To understand each topic, you have to understand the state of the Internet as we head into 2018.  I’m putting forth my understanding of what’s happened over the last few years. I believe it spells out the culmination of a massive market shift of epic proportion.  Follow me down the rabbit hole… Continue reading “State of the Net 2018”