Tag: Customer Service

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16 Effective Ways To Turn An SLA Strategy Into An XLA Strategy

“ Nothing is more important than the human experience—HX—of a project. When problems occur, end users don’t care about downtime, the reasons for failure or the loopholes every service contract inherently carries. If you focus on the experience of failure, you’ll find that uptime is the least important aspect. It’s all about recovery. Creative methods that help a client regain control of their business mean so much more.

~ Tom Roberto

 

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See the full article here, on Forbes.

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Eight Sectors That Could Benefit From Open Source Programs

“ Open source products are extremely important to the business ecosystem as a whole. Ideas, concepts and prototypes that aren’t bound by business needs or man hours are the fuel with which other products are built. For example, many appliance electronics are based on Linux operating systems, which are open source. Nothing is more secure than having full transparency and allowing everyone access.

~ Tom Roberto

 

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See the full article here, on Forbes.