20 Questions To Help Tech Pros Pinpoint Clients’ Real Needs

Many people have no idea how tech might, or might not, be able to solve their problem. Clients would be wise to explain their issue and how they currently work through the problem. Then, someone in tech can marry their issue with a solution and either remedy the issue completely or offer up something better than what the client is doing today.

~ Tom Roberto

 

See the full article here, on Forbes.

Considering A Tech Career? 14 Future-Forward Specialties To Explore

If I were a student with a tech career in my sights, I would focus on sales empowerment (via CRM systems) or data processing (any kind of data science). Nothing will be more important for businesses in the upcoming decade as the need to integrate Salesforce into everything. Along with that will come the need for data aggregation, processing, storage and manipulation. Everything else may be more sexy—but it comes totally second to sales and metrics.

~ Tom Roberto

 

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20 Common Pieces Of Tech Leadership Advice It May Be Time To Retire

I’ve found that consensus leads to a stifling of innovation and forward momentum within a business. Instead, I find that a small group of leaders should meet and then move the organization forward, leading by example. Management by committee never works, and waiting for everyone to agree is never the sign of a healthy management team or business. It takes gumption to grow.

~ Tom Roberto

 

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11 Smart And Essential Tech-Related Investments During A Recession

Outsourcing and automation can only do so much before they start diluting your business. When you have an intelligent partnership that can grow and change along with your business, it is far more potent and effective. Ensure you’re focusing all efforts on your company’s “why.” Things that don’t directly impact that “why” can be entrusted to others. A partnership means flexibility.

~ Tom Roberto

 

See the full article here, on Forbes.

16 Effective Ways To Turn An SLA Strategy Into An XLA Strategy

Nothing is more important than the human experience—HX—of a project. When problems occur, end users don’t care about downtime, the reasons for failure or the loopholes every service contract inherently carries. If you focus on the experience of failure, you’ll find that uptime is the least important aspect. It’s all about recovery. Creative methods that help a client regain control of their business mean so much more.

~ Tom Roberto

 

See the full article here, on Forbes.

16 Ways To Ensure Prospective Employees Really See Your Tech Team’s Positive Culture

Our message is less about work-life balance and more about work-life harmony. I strive to ensure each individual is able to achieve both their professional and personal goals. When you trust employees and set measurable goals and achievements, everyone is on the same page. Just as in life, there have to be positive and negative experiences from the outcomes of their decisions. Harmony means happiness.

~ Tom Roberto

 

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16 Industry Experts Discuss Tech Developments They Say Truly Promote The Greater Good

Wireless mesh products allow for peer-to-peer, off-grid communications. They empower everyday users to operate in harsh environments and in worst-case scenarios. With everything going on in the world, communication and connection could mean the difference between life and death. That kind of tech shouldn’t be reserved for governments and enterprises—everyday users need access to P2P mesh comms.

~ Tom Roberto

 

See the full article here, on Forbes.

16 Industry Experts Share Best Practices For IT Project Management

Quick cutover is paramount. Loose ends and resistance to change foster festering issues and a lack of completion. When a cutover or deployment is quick and swift, users are forced to make changes, and it allows tracking to a “done” state, which then allows for day-2 support. IT projects are too often treated as “special.” The reality is that they should be treated like any other project with a deadline.

~ Tom Roberto

 

See the full article here, on Forbes.

13 Ways Any Business Can Start Leveraging IoT

Simple building management remains the cornerstone in any IoT deployment. Think thermostats, shades, lights and access control. IoT is a fabric of different technologies that all pivot on the building maintenance system initially deployed. If you can elate people with simple things like easy access, comfort and savings, everything else becomes an additional value prop.

~ Tom Roberto

 

See the full article here, on Forbes.

16 Tips To Help Small Businesses Start Leveraging AI/ML

The best thing you can do is collect and refine your data lake internally. ML and AI are expensive and require knowledgeable programmers who will be needed for the long term. Until ML and AI become more commoditized, data analytics and automation are the first steps, but they require good, uniform data pools to pull from. Refining your data lake now will benefit the ML and AI tools you deploy later.

~ Tom Roberto

 

See the full article here, on Forbes.